Get help with Panther Barcode Reader
Questions about installing, connecting your devices, licensing, or anything else — we're happy to help.
Email support
Reach the Panther Soft team by email. Please include your operating system (Android version or Windows 10/11) and a short description of the problem.
Common fixes
My phone and PC can't find each other
For a Wi-Fi connection, make sure both devices are on the same local network (not a guest network, and not one that blocks device-to-device traffic). If that isn't possible, try connecting over Bluetooth instead. Make sure Panther Barcode Reader is open on both devices while you pair.
Pairing fails or the code doesn't match
Start pairing again from one device and confirm the short code shown on both. If it still fails, remove any existing trusted-device entry for that device and re-pair.
The camera won't open on Android
Panther Barcode Reader needs camera permission to scan. Grant camera access in your device settings, then reopen the scanner.
A barcode won't scan
Make sure the whole code is in frame and well lit, and hold steady for a moment. Very small, damaged, or low-contrast codes can be harder to read; support also varies by format and by the camera hardware on your device.
Didn't find an answer? Email us.